Shipping policy
Shipping Policy
Shipping Destinations & Fees
Formora offers free standard shipping to eligible residential and business street addresses within the contiguous 48 United States.
We do not currently ship to:
- Alaska or Hawaii
- U.S. territories, including Puerto Rico and Guam
- P.O. boxes
- APO, FPO, or DPO addresses
- Amazon fulfillment centers or third-party warehouses
- Countries outside the United States
Delivery availability depends on carrier coverage. If we cannot service your address, we will contact you before dispatch. If no suitable alternative address can be arranged, we will cancel and fully refund your order.
Order Processing & Delivery Times
Orders ship from China through our fulfillment partners.
| Stage | Estimated Time |
|---|---|
| Order processing | 3–5 business days after payment confirmation |
| Shipping after dispatch | 6–10 business days |
| Total delivery time | 9–15 business days after payment confirmation |
Processing includes order preparation, transfer to our fulfillment partner, and dispatch preparation. Business days are Monday through Friday, excluding applicable public holidays in China and the United States. Delivery times are estimates, not guaranteed arrival dates.
Customs & Import Duties
We arrange customs clearance through our shipping partners. Any applicable import duties and customs clearance fees are covered by Formora. You will not be required to pay additional import duties or customs clearance fees upon delivery.
If a carrier or customs representative requests an unexpected payment, please contact us at formorastore.support@gmail.com before paying so we can resolve it.
This coverage relates to import duties and customs clearance fees. Any applicable sales tax is calculated and displayed at checkout.
Order Tracking
Once your order is dispatched, we will send a shipping confirmation email with tracking information.
Tracking updates may not appear immediately. A tracking number or "label created" status alone does not mean that the package has physically shipped.
If you have questions about your tracking information, please contact us with your order number.
Shipping Delays
Public holidays, customs inspections, severe weather, and carrier disruptions may affect delivery times.
If we cannot dispatch your order within the stated processing window, we will notify you, provide a revised dispatch estimate, and offer the option to agree to the delay or cancel the unshipped order for a full refund. If we cannot obtain the required consent to a delay, we will cancel and promptly refund the unshipped order.
If your order has already shipped and has not arrived within the estimated delivery window, please contact us. We will investigate with our shipping partners and keep you informed.
Shipping Address Changes
Please check your shipping address carefully before placing your order, including your apartment or unit number and ZIP code.
If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has shipped.
If a package is returned or cannot be delivered because of an address issue, contact us so we can review the available options. Any proposed redelivery charge will be explained and agreed with you before a new shipment is arranged. We will not charge you to correct a shipping error caused by us.
Lost Packages & Delivery Issues
If tracking shows "delivered" but you have not received your package, please check your mailbox, delivery location, household members, and building reception. Contact us if the package is still missing.
We will work with the carrier to investigate. A delivered tracking status does not automatically close your claim.
If a shipment is confirmed lost in transit, we will offer a replacement at no additional cost or a refund.
For damaged, defective, or incorrect items, please contact us and refer to our Refund Policy.
Contact Us
For shipping questions, please include your order number when contacting us.
- Email: support@formorafit.shop
- WhatsApp: +1 (815) 265-1647
We respond within 24 hours, including weekends. Investigations with shipping partners may take longer to resolve.
Nothing in this policy limits your rights under applicable consumer protection laws.