Shipping policy

 

Shipping Policy

Shipping Destinations & Fees

FormoraFit offers free standard shipping to eligible residential and business street addresses in:

  • The contiguous 48 United States
  • Germany

For United States orders, we do not currently ship to:

  • Alaska or Hawaii
  • U.S. territories, including Puerto Rico and Guam
  • P.O. boxes
  • APO, FPO, or DPO addresses

For Germany orders, customers must provide a complete residential or business street address. We do not currently accept Postfach addresses, Packstation addresses, parcel lockers, parcel shops, or other collection-point addresses unless we confirm availability before the order is dispatched.

For all destinations, we do not currently ship to:

  • Amazon fulfillment centers
  • Freight-forwarding addresses
  • Third-party fulfillment warehouses
  • Countries other than the United States and Germany

Delivery availability depends on carrier coverage and the accuracy of the address provided.

If we cannot service your address, we will contact you before dispatch. If no suitable alternative address can be arranged, we will cancel the order and issue a full refund.

Order Processing & Delivery Times

Orders ship from China through our fulfillment partners.

Destination Order Processing Shipping After Dispatch Estimated Total Delivery Time
Contiguous United States 3–5 business days after payment confirmation 6–10 business days 9–15 business days after payment confirmation
Germany 3–5 business days after payment confirmation Approximately 5–7 days Approximately 8–14 calendar days after payment confirmation

Processing includes order preparation, transfer to our fulfillment partner, warehouse handling, and dispatch preparation.

The shipping estimate begins only after the parcel has physically left our fulfillment partner’s warehouse. The creation of a shipping label or tracking number does not mean that the parcel has physically shipped.

Business days are Monday through Friday, excluding applicable public holidays in China and the destination country.

Delivery times are estimates and are not guaranteed arrival dates. Carrier capacity, customs inspections, public holidays, severe weather, and other events outside our reasonable control may cause delays.

Customs, VAT & Import Duties

We arrange customs clearance through our shipping partners.

United States Orders

Applicable import duties and customs-clearance fees are covered by FormoraFit. Customers should not be required to pay additional import duties or customs-clearance fees upon delivery.

Any applicable U.S. sales tax is calculated and displayed at checkout.

Germany Orders

Applicable import VAT, customs duties, and standard customs-clearance charges are arranged and prepaid by FormoraFit through our shipping partners.

The amount displayed at checkout is the amount you are expected to pay for the product and standard delivery. You should not be required to pay additional import VAT, customs duties, or standard customs-clearance charges when the package is delivered.

If a carrier, customs representative, or delivery agent requests an unexpected payment, please contact us at support@formorafit.shop before making the payment so that we can investigate and resolve the issue.

This policy does not cover charges caused by an incorrect or incomplete delivery address, a customer-requested special delivery service, or fees independently incurred by the customer without our prior agreement.

Order Tracking

Once your order has physically been dispatched, we will send a shipping-confirmation email containing the available tracking information.

United States orders may be delivered by USPS, UNIUNI, or another local delivery partner selected for the shipment.

Germany orders are currently generally delivered through Hermes or another local delivery partner selected by our fulfillment provider.

Tracking information may not update immediately. A tracking number or a “label created” status alone does not mean that the parcel has physically left the warehouse.

International shipments may also show limited tracking updates while the parcel is moving between China, customs, and the local delivery carrier.

If you have questions about your tracking information, please contact us and include your order number.

Shipping Delays

Public holidays, customs inspections, severe weather, carrier disruptions, security inspections, and unusually high shipping volumes may affect delivery times.

If we cannot dispatch your order within the stated processing period, we will:

  1. Notify you of the delay.
  2. Provide a revised dispatch estimate.
  3. Give you the option to accept the revised estimate or cancel the unshipped order for a full refund.

If we cannot obtain the required consent to a delay, we will cancel the unshipped order and promptly issue a refund.

If your order has already shipped and has not arrived within the estimated delivery period, please contact us. We will investigate the shipment with our fulfillment and delivery partners and keep you informed.

Shipping Address Changes

Please check your complete shipping address carefully before placing your order.

For United States addresses, please include the correct apartment or unit number, city, state, and ZIP code.

For Germany addresses, please include the recipient’s full name, street name, house number, apartment information where applicable, city, and postal code.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but address changes cannot be guaranteed once the parcel has physically shipped.

If a package is returned or cannot be delivered because the customer provided an incomplete or incorrect address, contact us so that we can review the available options.

Any proposed redelivery charge will be explained and agreed with you before a replacement shipment is arranged. We will not charge you to correct a shipping error caused by FormoraFit.

Lost Packages & Delivery Issues

If tracking shows “delivered” but you have not received the package, please check:

  • Your mailbox and normal delivery location
  • Household members or coworkers
  • Building reception or property management
  • Nearby safe places used by the carrier
  • Any delivery notice left by the carrier

Contact us if the package is still missing.

We will work with the carrier and our fulfillment partner to investigate. A “delivered” tracking status does not automatically close your claim.

If a shipment is confirmed lost in transit, we will offer either:

  • A replacement at no additional cost, or
  • A refund

For damaged, defective, or incorrect items, please contact us and refer to our Refund Policy.

Contact Us

For shipping questions, please include your order number when contacting us.

We normally respond within 24 hours, including weekends. Investigations involving carriers, customs authorities, or fulfillment partners may require additional time.

Nothing in this Shipping Policy limits your rights under applicable consumer-protection laws.