Privacy Policy

Last updated: September 21, 2026

Formorafit operates this online store and website, including the related content, features, products, and services (the “Services”). Our store is hosted on Shopify.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, place an order, contact us, or otherwise interact with the Services.

For questions concerning personal information, this Privacy Policy takes precedence over any conflicting provision in our Terms of Service. This Policy does not replace any consent required by applicable law.

1. Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact and delivery information: Your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information: Products purchased, order history, payment status, refunds, returns, and related transaction records.
• Payment-related information: Payment method, transaction identifiers, billing information, and payment confirmations. Payment credentials are processed by the payment provider you select at checkout, such as PayPal or Stripe, according to its own privacy practices.
• Account information: If you create or use a customer account, the information needed to maintain that account and your preferences.
• Customer support communications: Messages, photographs, attachments, and other information you provide when contacting us by email, WhatsApp, Instagram, or other available channels.
• Device and usage information: IP address, browser and device information, identifiers, pages viewed, and interactions with our website.
• Privacy and communication preferences: Marketing subscriptions, consent records, and privacy requests.

Please do not send passwords, complete payment card details, medical records, or other unnecessary sensitive information through customer support channels. You do not need to provide details about your health to purchase our products.

2. Sources of Personal Information

We collect information:

• Directly from you when you browse, order, create an account, submit a review, or contact us.
• Automatically through cookies and similar technologies when you use the Services.
• From Shopify and providers supporting payments, order fulfillment, delivery, security, and customer support.
• From connected platforms when you choose to interact with us through their services.

3. How We Use Personal Information

We use personal information to:

• Process payments and fulfill orders.
• Arrange shipping, customs clearance, tracking, and delivery.
• Send order confirmations, shipping updates, and other service messages.
• Respond to questions and handle returns, refunds, and complaints.
• Maintain customer accounts and preferences, where available.
• Operate, troubleshoot, secure, and improve the Services.
• Detect and prevent fraud, unauthorized transactions, and misuse.
• Send promotional communications where permitted by law and obtain consent where required.
• Support advertising and measure its effectiveness where those features are used, subject to applicable consent and opt-out requirements.
• Meet legal, tax, accounting, and recordkeeping obligations and resolve disputes.

4. How We Share Personal Information

We disclose personal information where reasonably necessary for the purposes described in this Policy, including to:

• Shopify: To host and operate our online store and provide related services.
• Payment providers: To process payments, refunds, transaction verification, and fraud checks.
• Fulfillment and delivery partners: Including suppliers where necessary, freight forwarders, customs service providers, and delivery carriers.
• Customer support and communications providers: Including providers supporting our Gmail email service and any WhatsApp or Instagram conversations you initiate.
• Technology and analytics providers: Where used to maintain, secure, understand, or improve the Services.
• Advertising partners: Where advertising features are used, subject to applicable privacy choices and legal requirements.
• Legal and regulatory recipients: Where required by law or reasonably necessary to respond to valid legal requests, protect rights, or investigate unlawful activity.
• Parties to a business transaction: Where necessary in connection with a proposed or completed business transfer, subject to applicable safeguards.

Our orders are fulfilled through partners in China and delivered to customers in the United States. Necessary order and recipient information may therefore be shared with partners in both countries.

We aim to limit information shared for fulfillment to what is needed to prepare, clear, ship, and deliver your order.

5. Shopify’s Role

Shopify processes personal information to provide and improve the platform supporting our store.

Where enabled, Shopify Network Intelligence and related enhanced services may use information from your interactions with our store, other merchants, and Shopify to support features such as personalization, advertising, and fraud prevention.

For certain enhanced services, Shopify is responsible for its processing of personal information and for responding to privacy requests concerning that processing.

You can learn more and manage relevant Shopify privacy choices through:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

6. Cookies, Analytics & Advertising

We and service providers use cookies and similar technologies to support functions such as maintaining your cart, remembering preferences, securing checkout, and understanding website use.

Where analytics or advertising features are enabled, these technologies may also help measure performance or personalize advertisements. Where required by law, we seek consent before using non-essential technologies.

You can manage available choices through our website’s privacy controls and your browser settings. Blocking some cookies may affect website functionality.

Certain advertising-related disclosures may qualify as a “sale,” “sharing,” or processing for “targeted advertising” under applicable privacy laws, even when no money is exchanged.

Where applicable, you can exercise opt-out rights through our Privacy Choices page or by contacting us.

Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control (GPC). Learn more at Global Privacy Control. GPC is distinct from older browser “Do Not Track” settings.

7. Marketing Communications

If you receive promotional emails from us, you can unsubscribe using the link in those emails or contact us directly.

Unsubscribing from marketing does not prevent us from sending necessary non-promotional messages, such as order confirmations, delivery updates, or responses to your requests.

Contacting customer support or placing an order does not, by itself, constitute consent to marketing where separate consent is required.

8. Your Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

• Access or obtain information about the personal information we hold about you.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Obtain a portable copy of certain personal information.
• Opt out of certain sales, sharing, or targeted advertising uses.
• Withdraw consent where processing is based on consent.
• Restrict or object to certain processing.
• Appeal a decision concerning your privacy request.
• Complain to an appropriate privacy or data protection authority.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain information for legal obligations or unresolved transactions.

To submit a request, email formorastore.support@gmail.com. Please describe your request and provide enough information for us to locate the relevant records. Do not send unnecessary sensitive documents.

We may need to verify your identity before responding. Where permitted, an authorized agent may act for you, subject to verification of their authority.

We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising your rights. If we deny a request, you may contact us to request a review or appeal where applicable.

9. International Data Transfers

Formora is operated from Malaysia and serves customers in the United States. Our use of Shopify, payment providers, communications services, and fulfillment partners may involve transferring, storing, or processing information in other countries, including China.

Privacy laws in those countries may differ from those where you live. Where applicable law requires safeguards for international transfers, we will use the required safeguards. You may contact us for information about transfers relevant to your personal information.

10. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing support, maintaining necessary records, preventing fraud, resolving disputes, and meeting legal obligations.

Retention periods vary according to the information, its purpose, and applicable requirements. When information is no longer needed, we will delete or de-identify it, subject to applicable retention obligations and backup procedures.

11. Information Security

We use reasonable technical and organizational measures designed to protect personal information.

No method of transmission or storage is completely secure. Please avoid sending sensitive information through unsecured channels and keep any account access credentials confidential.

12. Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

We do not knowingly sell or share personal information of individuals under 16 for targeted advertising.

13. Third-Party Links & Public Content

Our website may link to third-party websites or platforms. Their privacy practices are governed by their own policies.

If you contact us through WhatsApp or Instagram, those platforms also process information according to their own privacy policies.

Reviews or other content you choose to submit for public display may be visible to others. Please avoid including personal information you do not want made public.

14. Changes to This Policy

We may update this Policy to reflect changes in our practices, services, or legal requirements.

We will publish the revised version here and update the “Last updated” date. Where required, we will provide additional notice or obtain consent before making relevant changes.

15. Contact Us

For questions about this Policy, concerns about your personal information, or privacy rights requests, please contact:

Formorafit
Email: support@formorafit.shop

WhatsApp: +1 (815) 265-1647

We aim to acknowledge inquiries within 24 hours, including weekends. Completing a privacy request may take longer depending on verification and the nature of the request, but we will respond within applicable legal deadlines.